They are very helpful, easy to talk to and they get back to as soon as they can to help you with your questions or issues. Thanks Guys
Hi there,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our customer service We strive to provide prompt and helpful assistance to all of our customers. If you have any further questions or concerns, please don't hesitate to reach out to us.
Best,
David & Carla Spitnale
Called with pre-sales questions. All answered very quickly. Placed an order and it was processed same day. Unit arrived a couple days later. Glad I went with this company vs. Amazon. They provide a nice personal touch.
Thank you for choosing our MrCool DIY Easy Pro® 9k BTU Ductless Mini-Split Heat Pump System! We are thrilled to hear that our customer service went above and beyond your expectations. We always strive to provide quick and informative responses to our customers' pre-sales inquiries. Thank you for trusting us with your order and for appreciating our personal touch. We hope you enjoy your new unit!
very satisfied with product and company contact Dave.
Hi there! Thank you for taking the time to leave us a review. We are delighted to hear that you are satisfied with our Universal Series DC Inverter Complete System High ESP Heat Pump. We take pride in providing top-notch products and excellent customer service. We will definitely pass along your kind words to Dave. Thank you for choosing our company. Have a great day! - Customer Service Team
Was very easy to install. Everything went real smooth. The AC came on and cooled the building down just great. I installed it in a 24 x 40 metal building well insulated it has no issues cooling it down. I can’t say enough how easy it was to install this unit with no HVAC experience.
We are so glad you had a great experience and are enjoying your new MRCOOL!!